Terms & Conditions

Terms and Conditions

Terms and Conditions (“Terms”)

Last updated: February 11, 2015

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://blackswanosteopathy.com website (the “Service”) operated by Black Swan Osteopathy (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Black Swan Osteopathy.

Black Swan Osteopathy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Black Swan Osteopathy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Cancellation Policy

  • We operate on a 24 hours’ notice cancellation policy. If you need to cancel your appointment please give us 24 hours’ notice so that we can offer you a more convenient time and to avoid a charge. If you do not attend the appointment or cancel the appointment with less than 24 hours’ notice, a charge the equivalent of the full fee of your appointment will be applied and any pre-payments forfeited.

  • If you’re more than 15 minutes late for your appointment your therapist might not be able to see you.

  • Cancellations requested via email on Saturdays after 12pm and on Sundays won’t be addressed until Monday, which will count as less than a 24hrs notice and you might be subjected to pay the full price of your consultation.

Refund Policy

  • We offer full refunds to clients that have made pre-payments. However, if a refund is requested with less than 24 hours from the appointment the refund is forfeited as it breaches our 24 hours’ notice cancellation policy.

Contact Us

If you have any questions about these Terms, please contact us.